Accessibility Statement

Kome Care provides care services to people across London and Essex, including many individuals and families who use assistive technology to access online information. We believe every person, regardless of disability, age, or the technology they use, deserves equal access to the information and services on our website.

We are committed to making www.komecare.co.uk accessible in accordance with:

• The Equality Act 2010 — which requires reasonable adjustments to avoid disadvantaging disabled people.
• The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
• The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the internationally recognised accessibility standard.

We will never penalise, disadvantage, or restrict access for any user because of a disability. If any part of our website presents a barrier to you, please contact us and we will do everything we can to help.

We have built the following accessibility features into this website. You should be able to:

If you have a disability and use assistive technology, AbilityNet has advice on making your device easier to use.

This website is partially conformant with the Web Content Accessibility Guidelines (WCAG) version 2.1 level AA.

"Partially conformant" means some parts of the content do not fully conform to the accessibility standard. Known limitations are listed in Section 4. We are committed to full WCAG 2.1 AA conformance and have an active improvement programme in place.

Kome Care Ltd is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

We know some parts of this website are not yet fully accessible. The issues below are non-compliances with WCAG 2.1 AA, not disproportionate burdens. All are scheduled for resolution.

The following content is not within the scope of the Accessibility Regulations 2018 and therefore exempted from this statement:

• Third-party content embedded on the site (e.g. Google Maps, CQC inspection widget) that is neither funded, developed, nor under the direct control of Kome Care Ltd.
• PDF documents published before 23 September 2018 that are not essential to providing our services — we will update or replace these on request.

If you need any content in an alternative accessible format, please contact us and we will do our best to accommodate your request.

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording, or Braille, or if you encounter an accessibility barrier that prevents you from using this website, please contact us:

We aim to respond to all accessibility feedback within 5 working days. Where an alternative format is requested, we will aim to provide it within 10 working days.

If you have contacted us about an accessibility issue and are not satisfied with our response, you have the right to escalate the matter to an enforcement body.

This website relies on the following technologies for its accessibility:

• HTML5 — semantic markup with appropriate heading hierarchy, landmark regions, and ARIA attributes.
• CSS3 — responsive design with no content hidden purely via CSS in a way that affects screen readers.
• WAI-ARIA — roles, states, and properties to enhance screen reader comprehension where native HTML semantics are insufficient.
• JavaScript — used progressively; core content and navigation remain accessible without JavaScript.
• Bootstrap 5 — accessible-first CSS framework for responsive layout.
• Font Awesome — all decorative icons are aria-hidden; informative icons include accessible labels.

Disproportionate Burden

We have not made any assessments of disproportionate burden at this time. All identified accessibility issues are being prioritised for resolution as part of our standard development cycle.

This accessibility statement was prepared in June 2026. It was last reviewed on 14 June 2026.

This website was last tested against WCAG 2.1 AA in June 2026 using a combination of automated tools (including Lighthouse and axe DevTools) and manual inspection using keyboard navigation and NVDA. The test was carried out by the Kome Care web development team.

A full independent WCAG 2.1 AA audit is scheduled for Q3 2026. This statement will be updated following that audit to reflect any additional findings and remediation actions.