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Complex care is the specialism we are built around — delivered at home with clinical oversight, continuity and a team you get to know. Alongside it we provide the full range of home care, from daily personal care and dementia support to live-in and overnight care.
From a short daily visit to a complex nurse-led package, care is delivered by trained professionals matched to what the person actually needs.
Personalised domiciliary care packages that support independence, dignity and wellbeing in the comfort of your own home.
Learn moreSpecialist nurse-led support at home for people living with dementia, Alzheimer's and other cognitive conditions.
Learn moreA dedicated live-in carer providing continuous, one-to-one support. A trusted alternative to residential care.
Learn moreSensitive, dignified support with washing, dressing, mobility and daily routines, delivered by trained, nurse-led carers.
Learn more
Complex needs can change how care is delivered. They should not change how care feels. We are independently owned and nurse-led, which means fewer layers between the person receiving care, the team delivering it and the people responsible for the decisions.
Care plans receive nursing review and sign-off where our clinical governance process requires it. Where needs are complex, clinical or higher risk, nursing assessment and oversight form part of the care pathway.
Care can be delivered around the clock where that forms part of the agreed package, with an out-of-hours escalation route available to clients, families and care teams so concerns can be raised quickly.
We aim to build a small, consistent team around each person — not only their clinical needs, but their routines, communication and what matters to them. We cannot promise the same individual at every visit, but we work to keep changes to a minimum and tell families when the team changes.
Our clinical and operational leadership stays close to care delivery, escalation, safeguarding and changes in need, so families and professionals know who is responsible and can reach them.
Two different conversations. Pick the one that fits, so you know what happens next.
You do not need to know what type of care you need before you call. Most people don’t.
Tell a Care Coordinator what is happening, what support is already in place and what is worrying you. We will help you work out what the next step actually is. If we identify clinical or complex needs, a nursing assessment and clinical review become part of that process.
Talk to our care teamFor case managers, discharge teams, commissioners, social workers and other health and care professionals.
Send us the key information and we will consider the clinical needs, required interventions, staffing and competencies, care hours, proposed start or discharge date, funding route, and whether we can safely mobilise and sustain the package.
Clinical acceptance is never automatic. Final acceptance of complex packages depends on clinical assessment, workforce readiness and safe mobilisation. Urgent professional referrals are prioritised for prompt review.
Many people are entitled to financial support for home care through their local authority, NHS Continuing Healthcare, or direct payments. We can help you work out which options apply to you.
Talk to our care advisorsIf you qualify through a needs assessment, your local council may fund part or all of your home care costs.
Fully-funded NHS care for individuals with primary health needs. We support you through the CHC assessment process.
Receive a direct payment from your council and choose Kome Care as your provider. Flexible, and in your control.
Flexible private care packages with transparent pricing. We'll create a plan that fits your budget and care needs.
Real experiences from the families and individuals we support every day.
"I was well taken care of by my carer. She was a great company too."
"I enjoy the service very much. The carer takes care of me well when she comes around and is very respectful to me and my family. The regular calls to check on me, especially when I was admitted, are well appreciated."
"The carer is very professional and does her work well. She related well with my wife and was very respectful towards her — she knows what she is doing. I also appreciate the routine check-ins."
"I was well taken care of by my carer. She was a great company too."
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Read moreIn line with UK Government Procurement Policy Note 06/21, Kome Care publishes an annual Carbon Reduction Plan setting out our current emissions and our commitment to reaching Net Zero.
Published under the Modern Slavery Act 2015, this statement sets out the steps Kome Care takes to prevent modern slavery and human trafficking in our business and supply chains.
We are always looking for passionate, qualified carers and nurses to join the Kome Care family. Flexible hours, competitive pay, and a supportive team.
View Open RolesLooking into care for yourself or someone you love? Our team is glad to talk it through. Call us, email us, or fill in the form and we'll reply quickly.
We aim to respond promptly during enquiry hours. For urgent care queries, please call us directly on 020 8075 5966.
We'll get back to you as soon as we can, usually within the same working day.
Click any service to learn more about how we can help.
We work across London and into Essex. Coverage depends on your postcode and the care needed — the quickest way to know is to ask.
See every area we cover across London. Not listed? Ask about your area — we will tell you honestly whether we can build a safe, sustainable team where you are.
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Thank you. A member of our care team will be in touch very shortly. For anything urgent, call 020 8075 5966.
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