Cookie Policy

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work correctly, to improve the user experience, and to provide website owners with analytical and marketing information.

Cookies are not harmful and cannot carry viruses or malware. They allow websites to recognise your device on subsequent visits, remember your preferences, and understand how you interact with the site.

This website is operated by Kome Care Ltd (www.komecare.co.uk). We use cookies in accordance with the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

Essential cookies are required for the core functionality of this website. They cannot be disabled because the site would not work without them. No consent is required for these cookies under PECR.

Analytics cookies collect information about how visitors interact with our website in an aggregated, anonymised form. We use this data to understand which pages are most popular, how long visitors stay, and how they navigate the site, so we can continuously improve it.

These cookies are only set if you have given your consent via our Cookie Preferences panel.

We also use Microsoft Clarity to see how visitors interact with our pages through aggregated usage metrics, heatmaps and session replays. Text you type into forms is masked and not recorded. Clarity data is processed in accordance with the Microsoft Privacy Statement.

Google Analytics data is processed in accordance with Google's Privacy Policy. IP addresses are anonymised before storage. Data may be transferred to the USA under standard contractual clauses.

Advertising cookies let us measure the performance of our Google Ads campaigns and show relevant ads to people who have visited our website (remarketing). They are enabled through Google Signals and Google Ads. These are a separate choice from analytics cookies and are only set if you have specifically consented to advertising cookies in our Cookie Preferences panel.

If you reach our website by clicking one of our Google ads, Google's call tracking may briefly show a temporary Google forwarding telephone number in place of our usual number, so that a resulting phone call can be attributed to that ad. The call still connects to our normal office line and is not recorded by Google. Visitors who do not arrive from an ad always see our real number.

Advertising data is processed in accordance with Google's Privacy Policy. You can also control ad personalisation in your Google Ad Settings.

In addition to our own cookies, some third-party services embedded on this website may set their own cookies. These are governed by the respective third-party's own privacy and cookie policies, which we link to where available:

• Google Tag Manager — loads our analytics and advertising tags. Cookies are set only with your consent. Google Privacy Policy.
• Google Analytics 4 — website analytics. Google Analytics Data Privacy.
• Microsoft Clarity — usage analytics, heatmaps and masked session replays. Microsoft Privacy Statement.
• Google Ads & Google Signals — advertising measurement and remarketing, set only with advertising consent. Google Advertising.

We ensure that no third-party analytics or advertising cookies are loaded without your prior consent through our cookie consent management system.

When you first visit our website, a cookie consent banner is displayed. You can choose to:

• Accept All — turns on essential, analytics and advertising cookies.
• Reject Non-Essential — keeps only strictly necessary cookies; analytics and advertising stay off.
• Manage Preferences — choose for yourself whether to allow analytics and advertising cookies separately.

Your consent is recorded in the komecare_cookie_consent cookie and is valid for 12 months, after which we will ask for your preference again. You may change your preferences at any time by clicking the button below or using the Cookie Preferences link in our website footer.

Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.

In addition to our Cookie Preferences panel, you can control cookies through your web browser settings. Most browsers allow you to:

• View and delete cookies that have already been set.
• Block third-party cookies.
• Block cookies from specific websites.
• Block all cookies from all websites.
• Delete all cookies when you close your browser.

Please note that blocking or deleting cookies may affect the functionality of this and other websites you visit. Essential cookies in particular are required for our site to function correctly.

For guidance on managing cookies in your specific browser:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

You may also opt out of Google Analytics across all websites by installing the Google Analytics opt-out browser add-on.

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us:

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or changes in legislation. The "Last updated" date above always reflects the current version, so it is worth checking back from time to time.

For more information about how we handle your personal data generally, please read our Privacy Policy.