Available 24 / 7 On-Call

Contact Our Care Team

We respond to every enquiry within the same working day, whether you're arranging care for a loved one, making a referral, or just have a question to ask.

Call 020 8075 5966 Send a Message

CQC Registered & Regulated

Same-Day Response

Across London

24/7

On-Call Support

London Boroughs

Years of Care

100%

Nurse-Led

CQC Registered Provider Registration No. 1-15308134496

Our team is available now. Call or send a message.

Main Telephone

Call us to speak with a care coordinator. Enquiry hours are 9am–6pm daily, with an on-call route outside those hours for existing care packages.

020 8075 5966

Call Now

Email Enquiries

Send us a message and we will get back to you as soon as we can during enquiry hours.

info@komecare.co.uk

Send Message

Office Address

Our registered office is located in central London, easily accessible from Tower Hill and Aldgate stations.

408 Tower Bridge Business Centre, East Smithfield, London, E1W 1AW

Get Directions

Emergency & Urgent Support

Out-of-hours on-call available at all times. For life-threatening emergencies, always call 999 first.

020 8075 5966 (24/7)

Guidance

Referrals & Assessments

Healthcare professionals, discharge teams, social workers, and care coordinators can refer directly.

info@komecare.co.uk

Make a Referral

Opening Hours

Open General enquiries Mon–Sun, 9:00am – 6:00pm

On-call Out-of-hours line 6:00pm – 9:00am, every day

24/7 Care delivery As arranged in the care package

The out-of-hours line is for urgent issues relating to existing care packages. It is not an emergency medical service — if someone needs emergency medical help, call 999.

Service Coverage

We consider home-care enquiries from across London. Areas we most often support include:

Tower Hamlets
Hackney
Newham
Southwark
Lambeth
Lewisham
Wandsworth
Westminster
Camden
Islington
Haringey
Barnet
Waltham Forest
Redbridge
Greenwich
+ All Boroughs

Emergency Guidance

If there is immediate risk to life, call 999 first.
For urgent care concerns or out-of-hours, call 020 8075 5966.
For urgent medical advice (non-emergency), contact NHS 111.
To raise a safeguarding concern, contact us or your local authority Adult Social Care team immediately.

Send Us a Message

All enquiries are treated confidentially. We aim to respond promptly during enquiry hours.

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Thank you. We will respond as soon as we can during enquiry hours. If your matter is urgent, please call us on 020 8075 5966.

Why Choose Kome Care

A Provider You Can Trust

We hold ourselves to high standards of quality, safety, and transparency, so you can contact us with confidence.

CQC

Registered & Regulated

Independently regulated by the Care Quality Commission. Our registration can be verified at cqc.org.uk.

100%

Nurse-Led Care

Care plans receive nursing review and sign-off where our clinical governance process requires it, with fuller nursing oversight wherever needs are complex or clinical.

Years of Experience

Founded in 2020 by a qualified nurse with NHS and agency healthcare experience.

DBS

Enhanced DBS Checked

Every member of our care team holds a current Enhanced DBS certificate before any deployment.

ISO

Safeguarding Committed

A designated Safeguarding Lead, mandatory training, and clear escalation procedures for all concerns.

GDPR

Data Protection

UK GDPR compliant. Your personal data is handled responsibly and never shared without your consent.

Common Questions

Before You Get in Touch

Answers to the most common questions we receive about contacting us and working with Kome Care.

How quickly will you respond to my enquiry?

We aim to respond to all enquiries within the same working day. If you send a message outside office hours, a care coordinator will contact you first thing the next morning. For urgent matters, please call us directly on 020 8075 5966, where our on-call manager is available 24 hours a day.

How do referrals from healthcare professionals work?

We accept referrals from GPs, district nurses, hospital discharge teams, social workers, ICBs, and care coordinators. The quickest route is to email info@komecare.co.uk or call us directly. For urgent hospital discharges, tell us the clinical needs and proposed discharge date and we will confirm a realistic mobilisation timescale once we have reviewed the package.

What areas of London do you cover?

We consider home-care enquiries from across London. The areas we most often support include Tower Hamlets, Hackney, Newham, Southwark, Lambeth, Lewisham, Wandsworth, Westminster, Camden, Islington, Haringey, Barnet, Waltham Forest and Redbridge. Whether we can take on a particular package depends on the postcode, the care required and whether we can establish a safe, sustainable care team, so please contact us to confirm availability where you are.

Can a family member make an enquiry on someone else's behalf?

Absolutely. Family members, friends, carers, and legal representatives can all make enquiries on behalf of someone who needs care. We simply ask that the person receiving care (or their legal representative) provides consent before a formal care assessment is arranged. We will guide you through this process.

Is there any obligation after a care assessment?

None at all. Our care assessments are free and carry no obligation to proceed. We will provide a written care plan and transparent cost breakdown after the assessment, and you can take as much time as you need to decide. Many families contact us simply to understand their options.

Do you provide care for people with dementia or complex needs?

Yes. We provide specialist dementia care, complex clinical care, and support for people living with Parkinson's disease, acquired brain injury, autism, learning disabilities, and palliative care needs. A registered nurse plans and oversees every specialist package. Contact us to discuss your requirements.

View Full FAQ Centre

Important Information

When to Contact Us vs. Emergency Services

Knowing which service to contact helps you get the right support at the right time.

Life-Threatening Emergency

Call 999 immediately if someone is unconscious, not breathing, having a heart attack or stroke, or there is immediate risk to life. Do not call Kome Care first in these situations.

Call 999

Urgent Medical Advice

For urgent but non-life-threatening medical concerns, contact NHS 111 for guidance from a trained clinician. Available 24 hours a day, 7 days a week.

Call 111

Kome Care Out-of-Hours

For concerns about ongoing care, missed visits, urgent care changes, or out-of-hours support, call Kome Care on 020 8075 5966. This line reaches an on-call manager and is for issues relating to existing care packages — it is not an emergency medical service.

Call 020 8075 5966

Kome Care Office