Home Care in Tower Hamlets

CQC-registered, nurse-led domiciliary care for adults across the London Borough of Tower Hamlets, covering Bethnal Green, Whitechapel, Bow, Poplar, Canary Wharf, Stepney, and Wapping.

Home Care You Can Trust in Tower Hamlets

Kome Care is a CQC-registered domiciliary care agency based in East Smithfield, right inside Tower Hamlets. We provide person-centred home care to adults across Bethnal Green, Whitechapel, Stepney, Bow, Poplar, Canary Wharf, and Wapping, helping people stay safe, independent, and comfortable in their own homes.

As a near-neighbour to the Royal London Hospital (Barts Health NHS Trust) in Whitechapel and to Mile End Hospital, our team is used to moving clients from hospital to home quickly and smoothly. We work with discharge co-ordinators and community nursing teams so that care is in place before someone leaves the ward, which avoids needless delays and reduces the risk of readmission.

Tower Hamlets is one of London's most diverse boroughs, and our care workforce reflects that. We can match clients with carers who speak community languages and understand cultural preferences around food, prayer times, and family involvement, and who are trained to deliver care in a way that respects each client's background and values.

If you are arranging care for yourself or a family member and want to use a Direct Payment from the London Borough of Tower Hamlets (adult social care: 020 7364 5000), Kome Care is an approved provider with plenty of experience of Direct Payment and personal budget arrangements. We can also advise on NHS Continuing Healthcare eligibility and help with applications where that applies.

Home Care Services in Tower Hamlets

Hourly Care: Flexible visit-based care for personal hygiene, medication prompts, meal preparation, and household tasks.
Live-in Care: A live-in carer shares your home and provides continuous support, the trusted alternative to a care home.
Overnight Care: Sleep-in and waking night options that keep your loved one safe and settled through the night.
Dementia Care: Specialist dementia care built on routine, familiarity, and sensitive, person-centred communication.
Respite Care: Planned or short-notice respite for family carers, with no drop in care quality.
Companion Care: Friendly social visits, accompanied outings, and regular companionship to support mental wellbeing.

Why Families in Tower Hamlets Choose Kome Care

CQC Registered

Location ID 1-15308134496

Nurse-Led Assessments

Nursing review and sign-off where clinical governance requires it

Enhanced DBS Checked

Every carer fully vetted before placement

Multilingual Care Teams

Carers matched on language and cultural needs

Request a Free Care Assessment

No obligation. A care coordinator will get back to you as soon as we can during enquiry hours.

Book a Nurse-Led Care Review 020 8075 5966

Service HoursEnquiries Mon–Sun 9am–6pm · on-call 6pm–9am

CQC Registered ProviderLocation ID: 1-15308134496

Areas Covered in Tower HamletsBethnal Green, Whitechapel, Bow, Poplar, Stepney, Canary Wharf, Wapping, and surrounding areas

Email Usinfo@komecare.co.uk

For local authority funding queries, contact London Borough of Tower Hamlets Adult Social Care on 020 7364 5000.

Complex Care

Nurse-Led Complex Care at Home in Tower Hamlets

Complex care is our principal specialist service, delivered alongside the personalised home care described above. It is for people whose needs go beyond routine support — significant or changing health needs, delegated healthcare tasks, complex medication, neurological conditions, or clinical interventions that need proper oversight.

We keep an honest distinction between capabilities we already hold and can deploy after assessment, and interventions we can consider but would need to build for your specific package — recruiting, training and competency-assessing staff before care begins. That distinction matters most to case managers and discharge teams, because it is the difference between a package that starts next week and one that needs a month of preparation.

Before we accept a complex package in Tower Hamlets

Acceptance depends on the person’s assessed needs, location, staffing, the competencies required, equipment, safe rostering and clinical arrangements. We look at:

Assessment & clinical risk

What the person actually needs, and what could go wrong.

Interventions & competencies

Which clinical tasks are involved and who is signed off to do them.

Staff matching & training

The right people, trained for this package rather than in general.

Equipment & safe rostering

Whether the rota can be sustained, not just started.

Escalation arrangements

Who gets called, and how quickly, when something changes.

If we cannot put those in place safely, we will tell you so rather than accept the package and work it out afterwards.

See exactly what we can support

Our full clinical capability list separates what we already do routinely from what needs building for your package.

View capabilities

Common Questions

Home Care in Tower Hamlets: Your Questions Answered

We consider enquiries from across Tower Hamlets. Whether we can take on a particular package depends on the person’s postcode, what care is needed, and whether we can put together a safe, sustainable care team for it. Tell us the postcode and the type of support required and we will confirm.

Yes. Our regulated service, Kome Care Community, is registered with the Care Quality Commission. CQC Location ID: 1-15308134496.

Not yet. Kome Care Community has been registered but has not yet been inspected, so there is no CQC inspection rating. Registration and an inspection judgement are two different things, and we would rather say so plainly than let a badge imply an outcome that has not happened.

It means nursing expertise sits behind the decisions that matter, used proportionately. Care plans receive nursing review and sign-off where our clinical governance process requires it. Where needs are complex, clinical or higher-risk, nursing involvement runs through assessment, care planning, competency and oversight. Routine companionship or household support does not need to be turned into a clinical service.

Not necessarily. A Care Coordinator is normally your first point of contact after an enquiry, and the level of clinical involvement depends on what the person needs. Where complex, clinical or higher-risk needs are identified, nursing involvement forms part of the assessment and care planning.

We can consider complex-care packages. Acceptance depends on the person’s assessed needs, location, staffing, the competencies required, equipment, safe rostering and clinical arrangements. Some interventions are established capabilities; others need package-specific training and competency assessment before care can begin.

It depends on the person’s needs, the hours required, the location and whether an appropriate care team is available. Straightforward packages can be arranged relatively quickly once assessment and staffing are complete. Higher-acuity packages need specialist recruitment, training and competency sign-off first. We confirm a realistic start date after the assessment rather than promising one we cannot meet.

Care can be delivered 24 hours a day where that forms part of the agreed care package. Where continuous active support is required, we put an appropriate staffing and rota model in place rather than relying on one care professional for uninterrupted 24-hour active care.

We provide 24/7 operational support for existing care packages, which is a different thing from general enquiry availability. General enquiries are answered 9am–6pm daily; outside those hours there is an on-call route for urgent issues relating to care already in place. It is not an emergency medical service — in a medical emergency, call 999.

We do not promise that the same care professional will attend every visit. What we do is prioritise continuity: a small, consistent team built around the person wherever possible, with proper cover for leave, sickness and training, and we tell families when the team changes.

Depending on the person’s circumstances, care may be self-funded or arranged through routes such as local-authority funding or Direct Payments, NHS Continuing Healthcare (CHC), or a Personal Health Budget. We can explain the proposed service and provide provider information where a funding body or professional is involved. Eligibility and funding decisions themselves rest with the relevant local authority, NHS body or other authorised decision-maker.

Ready to arrange care in Tower Hamlets?

Our East London team is on hand. Call us, or book a free assessment online today.

Free Assessment 020 8075 5966 Contact Us