Home Care Services · London Borough of Hackney

Home Care in Hackney

Nurse-led domiciliary care, live-in care, and specialist support for older adults and people with complex needs across Dalston, Stoke Newington, Hoxton, Shoreditch, and Clapton.

CQC Registered Nurse-Led Assessments 24/7 On-Call Support

1. About Our Hackney Service

Person-centred home care across the London Borough of Hackney

Kome Care is a CQC-registered home care agency providing compassionate domiciliary care throughout the London Borough of Hackney. The borough is served mainly by Homerton University Hospital, part of Homerton Healthcare NHS Foundation Trust, which delivers acute and community health services to local residents. Clients being discharged from Homerton, or from hospitals in the nearby Barts Health NHS Trust network, can rely on Kome Care to set up prompt home care that supports a safe return to independent living.

Hackney is one of inner London's most vibrant and densely populated boroughs. It takes in the cultural mix of Dalston and Ridley Road Market, the green open spaces of Clissold Park in Stoke Newington, and the creative communities of Hoxton and Shoreditch. Our care teams reflect that variety. Many of our carers are fluent in additional languages and are used to delivering culturally sensitive care across a wide range of backgrounds and beliefs.

We work in close partnership with the London Borough of Hackney Adult Social Care team (020 8356 3000) and with local community health services, so that every client gets the right level of support. The care we provide is the same whether a package is arranged through a local authority referral, a direct payment, or private funding: professional, compassionate, and centred on the individual.

Our approach begins with a full home assessment by one of our care coordinators, who will take time to understand your medical history, daily routines, preferences, and goals. The care plan is then written up, checked by a registered nurse, and reviewed regularly, so it keeps pace with your needs as they change. Our carers are fully DBS-checked and trained in infection control, medication management, moving and handling, and safeguarding.

Service Information Hours: Enquiries Mon – Sun, 9am – 6pm · on-call 6pm – 9am · care delivered 24 hours where arranged in the package
CQC Location ID: 1-15308134496 (verify at cqc.org.uk)
Phone: 020 8075 5966 · Email: info@komecare.co.uk
LB Hackney Adult Social Care: 020 8356 3000

2. Services We Provide in Hackney

Regulated, nurse-overseen care built around the individual

We provide a full range of regulated home care services across the London Borough of Hackney. All care packages are assessed and personally overseen by a registered nurse.

Hourly Care

Regular visits for personal care, medication support, meals, and help with daily activities.

Live-in Care

A dedicated carer living in the home and providing continuous 24-hour support, a genuine care home alternative.

Overnight Care

Sleep-in or waking-night carers who keep your loved one safe and well cared for through the night.

Dementia Care

Specialist, person-centred dementia support that lets clients stay in the comfort of familiar surroundings.

Respite Care

Flexible short-term cover, planned or at short notice, that gives family carers time and space to rest.

Companion Care

Social visits, activity support, and accompanied outings that ease isolation and support mental wellbeing.

3. Why Choose Kome Care in Hackney?

The standards and credentials that set our service apart

CQC Registered

Regulated by the Care Quality Commission (Location ID 1-15308134496). Registered but not yet inspected, so there is no rating to publish yet.

Nurse-Led Assessments

Care plans receive nursing review and sign-off where clinical governance requires it, so clinical and personal needs are both properly met.

Enhanced DBS Checked Staff

All carers are thoroughly vetted, with enhanced DBS disclosure, professional references, and a structured induction.

24/7 On-Call Support

A Kome Care coordinator is on call every evening, weekend, and public holiday for urgent matters and care questions.

4. Areas We Cover in Hackney

Serving all Hackney postcodes including E5, E8, E9, E2, N1, and N16

Our care teams are based locally and cover the entire London Borough of Hackney. If you are unsure whether we cover your postcode, please call us on 020 8075 5966 and we will confirm straight away.

Dalston

Stoke Newington

Hoxton

Shoreditch

Clapton

Hackney Central

Homerton

London Fields

Hackney Wick

De Beauvoir Town

Haggerston

Shacklewell

Stamford Hill

Queensbridge

Well Street

Complex Care

Nurse-Led Complex Care at Home in Hackney

Complex care is our principal specialist service, delivered alongside the personalised home care described above. It is for people whose needs go beyond routine support — significant or changing health needs, delegated healthcare tasks, complex medication, neurological conditions, or clinical interventions that need proper oversight.

We keep an honest distinction between capabilities we already hold and can deploy after assessment, and interventions we can consider but would need to build for your specific package — recruiting, training and competency-assessing staff before care begins. That distinction matters most to case managers and discharge teams, because it is the difference between a package that starts next week and one that needs a month of preparation.

Before we accept a complex package in Hackney

Acceptance depends on the person’s assessed needs, location, staffing, the competencies required, equipment, safe rostering and clinical arrangements. We look at:

Assessment & clinical risk

What the person actually needs, and what could go wrong.

Interventions & competencies

Which clinical tasks are involved and who is signed off to do them.

Staff matching & training

The right people, trained for this package rather than in general.

Equipment & safe rostering

Whether the rota can be sustained, not just started.

Escalation arrangements

Who gets called, and how quickly, when something changes.

If we cannot put those in place safely, we will tell you so rather than accept the package and work it out afterwards.

See exactly what we can support

Our full clinical capability list separates what we already do routinely from what needs building for your package.

View capabilities

Common Questions

Home Care in Hackney: Your Questions Answered

We consider enquiries from across Hackney. Whether we can take on a particular package depends on the person’s postcode, what care is needed, and whether we can put together a safe, sustainable care team for it. Tell us the postcode and the type of support required and we will confirm.

Yes. Our regulated service, Kome Care Community, is registered with the Care Quality Commission. CQC Location ID: 1-15308134496.

Not yet. Kome Care Community has been registered but has not yet been inspected, so there is no CQC inspection rating. Registration and an inspection judgement are two different things, and we would rather say so plainly than let a badge imply an outcome that has not happened.

It means nursing expertise sits behind the decisions that matter, used proportionately. Care plans receive nursing review and sign-off where our clinical governance process requires it. Where needs are complex, clinical or higher-risk, nursing involvement runs through assessment, care planning, competency and oversight. Routine companionship or household support does not need to be turned into a clinical service.

Not necessarily. A Care Coordinator is normally your first point of contact after an enquiry, and the level of clinical involvement depends on what the person needs. Where complex, clinical or higher-risk needs are identified, nursing involvement forms part of the assessment and care planning.

We can consider complex-care packages. Acceptance depends on the person’s assessed needs, location, staffing, the competencies required, equipment, safe rostering and clinical arrangements. Some interventions are established capabilities; others need package-specific training and competency assessment before care can begin.

It depends on the person’s needs, the hours required, the location and whether an appropriate care team is available. Straightforward packages can be arranged relatively quickly once assessment and staffing are complete. Higher-acuity packages need specialist recruitment, training and competency sign-off first. We confirm a realistic start date after the assessment rather than promising one we cannot meet.

Care can be delivered 24 hours a day where that forms part of the agreed care package. Where continuous active support is required, we put an appropriate staffing and rota model in place rather than relying on one care professional for uninterrupted 24-hour active care.

We provide 24/7 operational support for existing care packages, which is a different thing from general enquiry availability. General enquiries are answered 9am–6pm daily; outside those hours there is an on-call route for urgent issues relating to care already in place. It is not an emergency medical service — in a medical emergency, call 999.

We do not promise that the same care professional will attend every visit. What we do is prioritise continuity: a small, consistent team built around the person wherever possible, with proper cover for leave, sickness and training, and we tell families when the team changes.

Depending on the person’s circumstances, care may be self-funded or arranged through routes such as local-authority funding or Direct Payments, NHS Continuing Healthcare (CHC), or a Personal Health Budget. We can explain the proposed service and provide provider information where a funding body or professional is involved. Eligibility and funding decisions themselves rest with the relevant local authority, NHS body or other authorised decision-maker.

Ready to Arrange Home Care in Hackney?

Get in touch for a free, no-obligation home care assessment. We'll design a care plan built entirely around your needs.

Free Care Assessment Call 020 8075 5966