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54 answers across 13 topics
Kome Care is a nurse-led, CQC-registered home care provider based in London. Founded in 2020 by a qualified nurse, we provide compassionate, person-centred care…
Our services are available to adults of all ages who require support to remain safely in their own homes. This includes:Older adults needing support with daily …
Domiciliary care, sometimes called home care, is professional care and support provided in a person's own home. A trained carer visits at agreed times to help w…
We aim to respond to all enquiries within the same business day. For standard care packages, we typically begin care within 48 to 72 hours of completing the car…
Yes. Kome Care is fully registered and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in Eng…
Our pricing is transparent, and we will always give you a full written cost breakdown before care begins. There are no hidden fees or administration charges.Fee…
Kome Care is a nurse-led, CQC-registered home care provider based in London. Founded in 2020 by a qualified nurse, we provide compassionate, person-centred care that enables individuals to remain safely and comfortably in their own homes.
We are registered with the Care Quality Commission (CQC) under registration number 1-15308134496, and we operate across multiple London boroughs. Because our model is nurse-led, a qualified nurse oversees every care plan and clinical decision. That gives families genuine clinical confidence, not just a friendly face at the door.
We provide a broad range of regulated home care services, including:
Our services are available to adults of all ages who require support to remain safely in their own homes. This includes:
We accept referrals from individuals and families, GPs, hospital discharge teams, social workers, local authority care coordinators, NHS commissioners, and healthcare professionals.
We provide care services across London, including all 32 London boroughs. Our primary service areas include but are not limited to:
If you are unsure whether we cover your area, please get in touch and we will do our best to help.
Getting started is straightforward. You can:
Once we receive your enquiry, a care coordinator will contact you, usually the same business day, to arrange a free, no-obligation care assessment at your home. After the assessment, we will give you a written care plan and a clear cost breakdown before any care begins.
Yes. We build flexible care packages around your individual needs and circumstances. This includes:
All packages are reviewed regularly by our nurse-led team and adjusted as your needs change over time. There are no long-term contracts, and our standard notice period for changes is 28 days.
Domiciliary care, sometimes called home care, is professional care and support provided in a person's own home. A trained carer visits at agreed times to help with daily tasks that have become difficult through age, illness, or disability.
This can include help with:
Domiciliary care is usually provided in hourly or half-day visits, though the frequency is flexible and built around what each person needs.
Live-in care involves a dedicated carer living in the client's home to provide round-the-clock support. Unlike a care home, the individual stays in their own familiar environment, with their own belongings, pets, routines, and community connections.
Live-in care is particularly suited to:
The carer is entitled to a minimum of two hours off-duty per day. Where someone has complex or overnight clinical needs, we may recommend a second carer following assessment.
Respite care provides temporary relief for family members or unpaid carers who regularly support a loved one. It lets the primary carer take a planned break, perhaps for a holiday, a health appointment, or simply to rest, while the individual continues to receive quality care.
Respite care from Kome Care can be arranged:
Where possible, we match the individual with a carer they have already met, to keep disruption to a minimum and offer some reassurance.
Overnight care involves a trained carer being present in the client's home throughout the night, typically from around 10pm to 7am. This reassures both the individual and their family that help is immediately to hand if it is needed during the night.
Overnight care is appropriate for individuals who:
This differs from live-in care, because the carer does not reside at the property full-time but is present and available throughout each night they are scheduled.
Complex care refers to specialist support for individuals with significant medical, physical, or psychological needs that require clinical expertise beyond standard home care. At Kome Care, all complex care packages are designed and overseen by a qualified nurse.
Complex care may include support for:
Complex care is priced on application following a clinical assessment. Our nurse-led team will design a bespoke care plan and ensure staff are specifically trained for your individual's needs.
Every care package begins with a free, no-obligation care needs assessment carried out by a qualified nurse from our team. During this assessment, we gather information about:
After the assessment, we produce a written, person-centred care plan that is shared with the individual, their family (with consent), and the care team. We review the care plan regularly, at minimum every 12 months, or sooner if circumstances change.
Referrals are accepted from a wide range of sources:
To make a referral, please call us on 020 8075 5966, email info@komecare.co.uk, or use the enquiry form on our website. A care coordinator will respond promptly to arrange an assessment.
We aim to respond to all enquiries within the same business day. For standard care packages, we typically begin care within 48 to 72 hours of completing the care assessment, subject to the availability of a suitably matched carer.
For urgent hospital discharges or emergency situations, we can often mobilise a care package within 24 hours of receiving a referral, subject to the nature and complexity of care required.
If you have a specific start date in mind, please tell us when you get in touch and we will do everything possible to accommodate it.
A care assessment is a free, no-obligation conversation carried out in the individual's home (or by telephone where preferred). It is conducted by a qualified nurse or experienced care coordinator from our team.
During the assessment, we will:
There is no obligation to proceed after the assessment. We will provide a written summary and proposed care plan for you to review at your own pace.
Yes, and we actively encourage it. Family members, friends, or advocates are welcome to be present during the care assessment. Having people who know the individual well helps us build a more complete picture of their needs, preferences, and daily life.
If a family member or representative is acting as a legal decision-maker (for example, under Lasting Power of Attorney), we may ask to see documentation. For most assessments, though, no formal documentation is required. We simply want everyone involved to feel comfortable and informed.
We follow a thorough, multi-stage recruitment process so that all staff meet high standards of suitability, competence, and character:
Yes. Every member of our care team, including bank and agency staff, holds a current Enhanced Disclosure and Barring Service (DBS) certificate, which includes checks against both the Adults' Barred List and the Children's Barred List where applicable.
We subscribe to the DBS Update Service for all permanent staff, which lets us verify the currency of a DBS certificate in real time. DBS certificates are renewed every three years at a minimum, and sooner if any concern arises.
We will never deploy a carer to a client without satisfactory DBS clearance.
Our minimum requirement for care staff is a Level 2 qualification in Health and Social Care (or equivalent). Many of our team hold Level 3 and above.
Clinical and specialist roles require additional qualifications relevant to the specific care context, such as:
All qualifications are verified during the recruitment process. Our management team is nurse-led, so qualified nurses directly supervise care quality and clinical governance.
All new starters complete a comprehensive induction programme before being deployed with any client. This includes:
New starters complete supervised shadow shifts before working independently. Competency is formally assessed before sign-off.
Yes. Ongoing training and supervision are fundamental to how we assure quality. All staff complete annual mandatory refresher training covering all core subjects.
In addition, we provide:
We are committed to continuous professional development, because well-supported carers deliver better, safer care.
Yes. Kome Care is fully registered and regulated by the Care Quality Commission (CQC), the independent regulator of health and adult social care services in England. Our CQC registration number is 1-15308134496.
CQC registration means we are legally required to meet national standards of quality and safety. The CQC inspects regulated services against five key questions:
Our CQC registration details can be verified directly on the CQC website at cqc.org.uk.
We operate in full compliance with the following legislative and regulatory frameworks:
We also follow NICE guidelines and best practice guidance issued by Skills for Care, the Social Care Institute for Excellence (SCIE), and NHS England.
We monitor quality through a range of ongoing activities:
Safety is built into everything we do. Key safeguards include:
All incidents, accidents, and near-misses are recorded, investigated, and reviewed in line with our Incidents and Accidents Policy. The process is as follows:
We work in an open, transparent way, and staff are actively encouraged to report all incidents without fear of blame.
Safeguarding means protecting people's health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect. In the context of adult social care, safeguarding focuses on protecting adults who have care and support needs and who may be at risk of abuse or neglect.
The six safeguarding principles (from the Care Act 2014) are:
Safeguarding runs through every part of our service. Our safeguarding framework includes:
If you have a concern about the safety or welfare of someone receiving care from Kome Care, or any vulnerable adult, please act immediately. You can:
You do not need to be certain that abuse has occurred to raise a concern. If something does not feel right, please tell someone. Early reporting can prevent harm.
Once a safeguarding concern is received by Kome Care, the following steps are taken:
We are committed to providing services and employment that are free from discrimination. Our approach to equality, diversity, and inclusion (EDI) is guided by the Equality Act 2010 and includes:
Absolutely. We believe that care should be delivered in a way that respects and reflects each person's cultural identity, faith, and personal values. At the assessment stage, we ask about any cultural or religious preferences that should be considered in care delivery.
Where possible, we will:
We serve individuals and families from diverse communities across London and take pride in providing care that truly honours who each person is.
We take a proactive approach to accessibility and inclusion:
The security of personal information is a priority for Kome Care. We store personal data in line with UK GDPR requirements. Key measures include:
We take our UK GDPR obligations seriously and operate a full data protection framework:
Access to personal information is strictly controlled on a need-to-know basis. The following parties may have access to relevant information:
We will never share personal information with third parties for marketing purposes without explicit consent.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or to comply with our legal obligations. Our retention periods are as follows:
After the retention period, records are securely destroyed in accordance with our Records Management Policy.
Our pricing is transparent, and we will always give you a full written cost breakdown before care begins. There are no hidden fees or administration charges.
Fees are based on:
We invite you to request a personalised quote following a free care assessment. Our care coordinator will explain all costs clearly and in writing before any services commence. Please visit our Pricing page for indicative rates.
Home care can be fully or partially funded through several routes:
We can help you understand which options may apply to your situation. Visit our Funding Guide or speak to our team for free, impartial guidance.
Yes. If you are assessed as needing care under the Care Act 2014 and you meet the financial eligibility criteria, your local authority may fund part or all of your care.
The process involves two assessments:
If you are local authority funded, you can request Kome Care as your preferred provider. We work with all London boroughs, and our care coordinator can support you through the process.
We understand that care costs can be significant, and we are committed to working with families to find practical solutions. For privately-funded clients, invoices are typically issued monthly in advance. We accept payment by:
If you have concerns about affordability or would like to discuss payment arrangements, please speak to our care coordinator. We can also refer you to specialist care funding advisers who can help you explore equity release, deferred payment agreements, and other options.
We recognise that families play a vital role in the wellbeing of the people we support. With the consent of the individual receiving care, we keep families informed through:
We balance the right of the individual to privacy and confidentiality with the legitimate involvement of family members and those with legal authority (such as Power of Attorney holders).
Yes, and we actively welcome it. Family members often have invaluable insight into the individual's needs, preferences, routines, and history. With the individual's consent, family members are encouraged to:
Where an individual lacks the mental capacity to make decisions about their care, we will involve those with legal authority (such as a Lasting Power of Attorney for Health and Welfare) in line with the Mental Capacity Act 2005.
The relationship between a client and their carer matters a great deal. If you feel that a current carer is not the right match, for any reason, please contact your care coordinator.
We will listen to your concerns without judgement and work to find a more suitable match as quickly as possible. We ask that you give us reasonable notice where you can, so we can arrange continuity of care without any gap in service.
There is no penalty or charge for requesting a change of carer. Your comfort and wellbeing always come first.
We take all complaints seriously and treat them as an opportunity to learn and improve. You can raise a complaint:
You can raise a complaint yourself, or ask a family member, friend, or advocate to raise it on your behalf. You will not be treated any differently as a result of making a complaint.
If you remain dissatisfied after our internal process, you can escalate to the Local Government and Social Care Ombudsman (lgo.org.uk) or the CQC (cqc.org.uk).
All complaints are handled in line with our Complaints and Compliments Policy. On receiving a complaint:
We are committed to honesty and transparency throughout the complaints process.
Our committed response times are:
For urgent concerns about a person's immediate safety, we will respond the same day. If you believe someone is in immediate danger, please call 999 and then contact us.
Feedback, whether a compliment, complaint, or suggestion, is invaluable to us. All feedback is recorded, analysed, and reviewed at management level. We use feedback to:
We conduct annual satisfaction surveys with clients and family members. The results are reviewed and shared with our team, and key actions are tracked until completion.
All Kome Care staff are trained to respond effectively to emergencies. In the event of a medical emergency during a visit, the carer will:
Each client's care plan includes a clearly documented emergency response protocol, including all relevant contacts and any Do Not Attempt Resuscitation (DNAR) orders or advance care plans.
Yes. We provide 24-hour, 7-days-a-week on-call management support for all clients, families, and care staff. Our on-call service ensures that:
The on-call number is the same as our main office number: 020 8075 5966. Simply call at any time and you will be directed to the on-call manager if outside office hours.
In order of priority:
Your care coordinator will provide you with a personalised emergency contact sheet as part of your welcome pack. Please keep this in an accessible place in the home.
Feedback is at the heart of our continuous improvement culture. We actively collect feedback through:
All feedback is reviewed at management level and used to inform service development, training priorities, policy updates, and staffing decisions. We publish a summary of our quality improvement actions annually.
Continuous improvement is part of how we manage and govern the service. Key activities include:
We treat every piece of feedback, positive or negative, as an opportunity to be better.
We take a supportive, evidence-based approach to monitoring carer performance. Methods include:
Where concerns about performance are identified, our Performance and Capability Policy makes sure these are addressed fairly, supportively, and promptly.
No FAQs match your search. Try different keywords, or contact our team directly.
Enquiries are answered 9am–6pm daily, with no obligation to proceed. Outside those hours there is an on-call route for urgent issues on care already in place.
Call 020 8075 5966We will arrange a free care needs assessment and explain your options clearly. Where the person’s needs are clinical or complex, a registered nurse is part of that assessment.
Book a Nurse-Led Care ReviewMany families qualify for NHS, local authority, or benefit-funded care. Our guide explains every option.
Funding GuideTypically replies in minutes
Thank you. A member of our care team will be in touch very shortly. For anything urgent, call 020 8075 5966.
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