Kome Care 24/7 Support
Our team is available 24 hours a day, 7 days a week, 365 days a year to support clients, family members, and care workers with urgent concerns. If something happens out of hours, you will not have to face it alone.
Main Office (Office Hours)
Monday–Friday, 9am–5pm
02080 755966For general enquiries, referrals, and non-urgent matters.
On-Call (Out of Hours)
24 hours / 7 days
02080 755966For urgent concerns outside office hours, call our main number. It diverts to the on-call manager.
Monitored during office hours
info@komecare.co.ukFor non-urgent enquiries. Please call for anything time-sensitive.
Office Address
Visits by appointment
408 Tower Bridge Business CentreEast Smithfield
London, E1W 1AW
Who Should Use the Out-of-Hours Number?
Our out-of-hours line is for situations that genuinely cannot wait until office hours. Examples include:
- A care worker has not arrived for a scheduled visit and cannot be reached
- A client's condition has changed significantly and you are unsure what to do
- A client or care worker has had a fall or accident
- Medication has not been given as prescribed
- There is a safeguarding concern that needs immediate escalation
- A care worker needs urgent advice or support during a visit
For routine queries, changes to schedules, or non-urgent feedback, please contact us during office hours or use our online contact form.
Safeguarding Concerns
If you have a concern that an adult or child is being abused, neglected, or is at risk of harm, please refer to our Safeguarding Policy for the appropriate contacts. If you believe someone is in immediate danger, call 999 first.
Other Useful Emergency Numbers
| Service | Number | When to call |
|---|---|---|
| Emergency Services | 999 | Immediate risk to life, fire, crime in progress |
| NHS 111 | 111 | Urgent medical advice when GP is unavailable |
| Samaritans | 116 123 | Emotional distress or mental health crisis (24/7, free) |
| Action on Elder Abuse | 0808 808 8141 | Suspected abuse or neglect of an older person |
| NSPCC | 0808 800 5000 | Concern about a child's welfare |
| National Domestic Abuse Helpline | 0808 2000 247 | Domestic abuse situations (24/7, free) |
| Care Quality Commission (CQC) | 03000 616161 | Concerns about care quality or patient safety |